SPEAKER 2024

Don't miss the chance to learn from these CX industry leaders and innovators on two stages!

Michal Ziso
THE SLEEP
Marcus Nessler
Samsung
Katharina Herte
HelloBetter
Lasse Rheingans
Rheingans
Lena Altintop
Leitz Cine
Sebastian Bomm
Rose Bikes
Julia Rosprich
Avantgarde Experience
Stephen Nock
&joy
Sabine Oberhausen
Tele Columbus / PŸUR
Björn Tenger
SIMTEK
Jo Stüberitz
PAYONE
Alexander Mohr
The Quality Group (ESN, More)
Aileen Beuchert
Emons
Marc André Pfeiffer
Wellnest
Tim R. Zander
Agilität Consulting
Carolin Dörflinger
Stepstone
Mathieu Kipferlé
Stepstone
Stefanie Tomaszewicz
Cosmogony
Roman Melzer
C.O.P.E.
Susanne Bornemann
OBI
Lisa Rentrop
Zenloop
Stephan Marzi
ThyssenKrupp Rasselstein
Anika Tannebaum
Customer Service Consulting
Helge Tennø
MSD
Felix Starzer
Staffbase
Diana Schröter
CS Consultant
Madeleine Friedrich
mkk - meine Krankenkasse
Martin Lutz
GOT BAG
Kira Plagemann
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Menno Zevenbergen
Neople
Lea Döhmer
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Jaschi Mikolajski
Zendesk
Georgia Tsiamanta
Georgia Tsiamanta
Mike McCarthy
cloudsquid
Benno Lœwenberg
loewenberg & Google
Guido Jongen
Virtually Human
Hassan Ghiassi
knots.io
Julian Hertzog
babelforce
Robert Cwicinski
Leafworks
You?
unknown

Partner 2024

Shout out to our wonderful partners who make this event happen! 

neople
Headliner Sponsor

#CXF24

neople develops AI-driven employees for customer service in the e-commerce sector. The company offers digital assistants designed to support and lighten the load for customer support teams. neople focuses on reducing the workload of human employees while ensuring high-quality service.
Website
Freshworks
Encore Sponsor

#CXF24

Freshworks revolutionizes customer engagement with its cutting-edge cloud solutions. Offering tools for support, sales, marketing, and IT, Freshworks helps businesses deliver top-tier customer experiences. Its intuitive interface and powerful features streamline operations and boost productivity, making it a go-to choice for companies worldwide.
Website
Zendesk
Encore Sponsor

#CXF23 #CXF24

Zendesk is a cutting-edge customer service platform that transforms how businesses engage with customers. Founded in 2007, it offers sleek tools for ticketing, live chat, and customer analytics, making support interactions seamless and efficient. Zendesk is renowned for its intuitive interface and powerful integrations, empowering companies to deliver top-notch service with ease
Website
monday.com
Groove Sponsor

#CXF23 #CXF24

monday.com is a sleek work operating system that transforms team collaboration and project management. With intuitive boards, real-time tracking, and powerful automation, it streamlines workflows and boosts productivity. monday.com is the ultimate tool for keeping teams aligned, organized, and efficient.
Website
Next Matter
Groove Sponsor

#CXF24

Next Matter is an innovative operations platform designed to streamline and automate business processes. By offering powerful tools for workflow automation, task management, and real-time collaboration, Next Matter helps organizations increase efficiency and reduce operational complexity. It’s the ultimate solution for teams looking to optimize their workflows and drive productivity.
Website
babelforce
Festival Co-Host

#CXF23 #CXF24

Babelforce is a dynamic cloud platform revolutionizing contact centers with advanced automation and seamless multi-channel communication. Offering smart call routing, CRM integration, and powerful analytics, Babelforce enhances customer experience and boosts efficiency, making customer interactions smoother and more effective.
Website
Leafworks
Festival Host

#CXF23 #CXF24

Renowned for their high technical proficiency and deep understanding of business processes, Leafworks serves clients globally, with a strong presence in the DACH region. As Automation & Integration Experts, they are passionate about enhancing customer experience (CX) and customer service processes. Leafworks is committed to making the world better for customer service agents and the clients they serve by continually improving CX and service workflows.
Website
boldr.
Community Partner

#CXF24

Boldr is a global impact-driven outsourcing company committed to making a positive difference in the world. They provide customized outsourcing solutions for customer support, data management, and content moderation, with a focus on creating sustainable social impact. Boldr partners with clients to drive growth while empowering communities through ethical practices and meaningful employment. With a mission to do business for good, Boldr is redefining what it means to deliver exceptional service with a purpose.
Website
Roadsurfer
Community Partner

#CXF23 #CXF24

Roadsurfer is a European company that specializes in providing campervan rentals for outdoor enthusiasts, offering a flexible and adventurous way to explore various destinations. Their fleet of modern, fully-equipped campervans allows travelers to experience the freedom of the open road with all the comforts of home.
Website
knots.io
Community Partner

#CXF23 #CXF24

Knots.io is a cutting-edge platform that simplifies workflow automation and integration for businesses. By connecting various apps and automating repetitive tasks, Knots.io enhances productivity and efficiency. With its user-friendly interface and powerful capabilities, it empowers teams to streamline operations and focus on what matters most.
Website
Staffbase
Community Partner

#CXF23 #CXF24

Staffbase is a leading employee communication platform that transforms how organizations connect with their workforce. With innovative tools for internal communication, employee engagement, and mobile access, Staffbase ensures that employees stay informed and motivated. Its user-friendly interface and powerful features help companies foster a connected, productive, and engaged workplace.
Website
Support Driven
Community Partner

#CXF24

The Support Driven Community is a vibrant network of customer support professionals dedicated to sharing knowledge, fostering growth, and driving excellence in the industry. Through forums, events, and collaborative projects, members connect to exchange insights, solve challenges, and elevate the standards of customer support. It's the go-to community for anyone passionate about delivering exceptional customer experiences.
Website
Till Freitag
Community Partner

#CXF23 #CXF24

Till Freitag Consulting stands out for its adept use of automation and process management expertise, leveraging monday.com's platform to deliver tailored workflow solutions. Their experienced team excels in creating and optimizing seamless workflows, enhancing efficiency and collaboration for businesses. From initial implementation to ongoing optimization, Till Freitag get's it done.
Website